HOUSE POLICIES

CANCELLATIONS & RESCHEDULING
Due to the nature of my job, I depend on you to show up for your appointments, or I lose income. I love all my clients and appreciate your business so much, and as an independent business owner I am always looking for ways to improve and create a fabulous experience for all... myself included. I completely understand that we all have busy lives and sometimes plans change, but recently I feel like more and more people are canceling and rescheduling excessively, which (believe it or not) creates a lot of stress in my world. Especially the closer it gets to the appointment time. While I completely love and embrace online booking as an amazing tool and such a convenience for you (and me) to be able to manage your own appointments, it has prompted me to update my cancellation policy in hopes of keeping set appointments as a priority with respect to my time and sanity, lol. Your understanding in this matter is greatly appreciated. The new Cancellation/Rescheduling policy will take effect January 1, 2020 and is as follows: "A $20 fee will be charged for any cancellations or rescheduling of set appointments within 7 days of the originally booked time. Cancellations/Rescheduling within 24 hours of a set appointment will be charged for the full amount of the services booked. Please plan accordingly."
WHEN YOU ARRIVE:
Please text me at 720-336-9256 to let me know you've arrived for our appointment, then remain in your vehicle until I text back that I am ready for you.  This is a policy I am keeping in place, even after Covid restrictions have eased. Please be mindful.


MASKS:
It will be your choice if you'd like to wear a mask in my studio.  I will continue to wear mine during most services (it can be a dusty job!)  I am fully vaccinated against Covid-19.



CHILDREN:

  Kids = Distraction.  For you, and for me.  Even if they're great kids, what may seem like normal and innocent behavior actually keeps me from doing my 100% best job on your nails.  And due to safety concerns and limited space, my studio is not the place for your kiddos, sorry!      
  

DEVICES
If you booked a manicure service with me, please be respectful and put aside your devices while I'm working on you.  I understand we might need to be accessible for a quick text or call from the kids/spouse, but let me just say... working on a laptop or texting/talking/scrolling for the entire length of a manicure = NOT OKAY.   Basically, let's just be good human beings.

TIPS & ADVICE

If you booked a service that includes a design, try to text me your ideas ahead of time. That way I can manage your expectations on what my capabilities are, and we won't waste your design time in the studio trying to decide what to do.  Take a look at my designs for ideas, or search Pinterest and save a few pins for inspiration.  
 
For Pedicure services, it's usually best NOT to shave your legs that day.  Salt scrubs, lotions and potions I may apply can burn or irritate your freshly shaved skin.  Trust me, no bueno.

Let's help save the planet and create less waste!  Don't forget to wear/bring flip flops for pedicure services!  Flexible soles are best, no Birkenstocks please.  I do have disposables just in case.